Production & Shipping Policy
Last updated: 19 September 2026
This policy covers custom branding production orders — temporary tattoos, apparel branding, equipment branding and event merchandise.
1. Quotes and orders
Production is quoted per order based on product, quantity, artwork and destination. A quote is confirmed in writing before production begins.
Production starts after the artwork is approved and the order is confirmed.
2. Production time
Production time depends on the product, quantity and artwork. We confirm the expected timing for your specific order.
We do not guarantee delivery dates. If you have a hard deadline, tell us before ordering so we can say whether it is achievable.
3. Shipping
We ship from Türkiye and can serve international destinations, including Europe, the United States and Canada.
Shipping costs are quoted separately from production costs and depend on destination, weight and service.
Where the carrier supports it, a tracking number is provided once the order ships.
4. Customs, duties and taxes
International orders may be subject to import duties, taxes or customs handling fees in the destination country. These are the responsibility of the recipient unless we agree otherwise in writing.
Customs inspections can delay delivery and are outside our control.
5. Delays
Carrier delays, weather, customs and public holidays can affect delivery. We pass on tracking information and help chase the carrier where we can.
6. Wrong address, lost or damaged shipments
Please check the delivery address before confirming an order. Re-shipping due to an incorrect address may be charged.
If a shipment arrives damaged or does not arrive, contact us with photographs and the tracking number so we can open a claim with the carrier and agree a remedy.
7. Temporary tattoo safety and usage
Temporary tattoos are for external use on healthy, undamaged skin only.
Do not apply near the eyes, lips or other mucous membranes, and do not apply to irritated, broken or sunburnt skin.
If you have sensitive skin or a history of reactions, test a small area first and wait before applying a larger design.
Stop using the product and seek medical advice if irritation, redness or any reaction occurs.
Follow the application and removal instructions supplied with the product. Store unused sheets flat, dry and away from direct sunlight and heat.
Keep away from young children unless supervised by an adult.
Contact
BackMyChallenge is a trading brand of SELLNES LTD., company number 16904018, United Kingdom. Production operations are carried out from Türkiye.
Email: [Contact email to be confirmed by the business owner]
Registered office: [address to be confirmed by the business owner]
This document describes how the platform currently operates. It is provided for information and has not yet been reviewed by a qualified legal professional. It should be reviewed before being treated as final.